COVID-19 UPDATE

Delivery & Returns

Delivery in the UK

Simple, fast and affordable...and most of the time, it's free. Richmond Cycles offers free delivery on clothing and accessories over £50.00 as well as free delivery on bikes in the UK mainland only.*

     

Delivery typeClothing, components & accessories
FramesBikes
Up to £50.00Over £50.00
Click & CollectFREEFREEFREEFREE
Standard delivery (3-5 days)£4.99FREEFREEN/A
DPD Next Day (order pre-12)**£6.99£6.99£45.00N/A

     

*Please note: delivery to the Highlands and Islands such as Northern Island incur a small delivery charge fee. This will be calculated at the check out.

**Next Day (order pre-12): this service is available at a flat rate of £6.99 for all clothing and accessories. If we have the product in stock and you order before midday, we'll ship it the same day. If the product is not in stock, we'll ship the product as soon as it comes into stock. You'll receive a note with your tracking number with your shipping confirmation email. 

      


     

Bike Delivery Times 

Once we have accepted and processed your order, we will contact you to notify you of the delivery time of your new bicycle. Please note, all bikes must be built and properly inspected before delivery, and this may add time to your order. You will be notified of this when we call to arrange delivery of your order. 

We can usually arrange bike deliveries between 9.00am and 6.00pm Monday to Friday. 

If you are unavailable to take delivery of your order then you can request that our courier leaves it in a safe place or with a neighbour. However, we regret that we can accept no responsibility for subsequent damage that may occur, once the order has been left at the delivery address.

If at a first attempt the courier fails to deliver the order then they will leave a card and it will be up to the recipient to make arrangements to receive the order from them. The courier will try to deliver the order once more free of charge, after this they will charge out at their standard rate, this will be advised by the courier at the time of arranging any subsequent deliveries.

     


      

Delivery outside of the UK, including Highlands & Islands

     

LocationClothing, components & accessoriesFramesBikes
UK Highlands & Islands£25.00£45.00N/A
European countries£32.99N/AN/A

     

*Please note: we do not ship bikes, but we do ship frames!

      


       

Free & Easy Returns

Had second thoughts? Wrong size? No problem. Give us a call within 10-days of you receiving the product and we'll start processing the return. Please note, there are exclusions for returns and all products must be returned in their original packaging with tags still attached.

If your order(s) is broken or spoiled when it is delivered then you should notify us as soon as possible or in any case within 14-days of delivery, otherwise the returns policy becomes invalid. You will have the option of returning the whole order or just the affected items.

You can notify us by email sales@richmondcycles.co.uk or by post by writing to Richmond Cycles, 425-427 Richmond Road, East Twickenham, TW1 2EF. All refunds under this returns policy will be paid within 30-days of you notifying us, providing that the merchandise has been collected by our courier, any items being returned must be in their original packaging to prevent any further damage.

Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm

Cancellations: You can cancel an order at any time up to 7-days from the date of delivery as long as the items remain intact by contacting us via email on sales@richmondcycles.co.uk or by post by writing to Richmond Cycles, 425-427 Richmond Road, East Twickenham, TW1 2EF. You will have responsibility for looking after the items until we collect it, we will reimburse the price of the items within 30 days from the date of which you inform us that wish to cancel the order, provided that the order has been collected by the courier.