COVID-19 Statement

Delivery & Returns

Delivery within the UK

Simple, fast and affordable...and most of the time, it's free. Richmond Cycles offers free delivery on clothing and accessories over £100.00 as well as free delivery on bikes in the UK mainland only.*

     

Delivery typeClothing, components & accessories
FramesBikes
Up to £100.00Over £100.00
Click & CollectFREEFREEFREEFREE
Standard delivery (Up To 5 Working Days)£7.50FREEFREEN/A

     

*Please note: delivery to the Highlands and Islands such as Northern Island incur a small delivery charge fee. This will be calculated at the check out.

**Next Day (order pre-12): this service is available at a flat rate of £7.50 for all clothing and accessories. If we have the product in stock and you order before midday, we'll ship it the same day. If the product is not in stock, we'll ship the product as soon as it comes into stock. You'll receive a note with your tracking number with your shipping confirmation email. 

      


     

Bike Delivery 

Once we have accepted and processed your order, we will contact you to notify you when your new bicycle is ready to collect.
We can offer a local delivery (within ~5 miles of the shop) for £20, please email us or give us a call to arrange this. Please note, all bikes must be built and properly inspected before delivery, and this may add time to your order. 

We can usually arrange bike deliveries between 9.00am and 6.00pm Monday to Friday. 

*Please note: we do not ship bikes, but we can ship frames! We do not ship outside of the UK.

      


Returns

Had second thoughts? Wrong size? No problem. Email us within 10-days of you receiving the product and send it back to us, we'll process the refund as soon as we see it arrive in store. Please note, there are exclusions for returns and all products must be returned in their original packaging with tags still attached.

If your order(s) is broken or spoiled when it is delivered then you should notify us as soon as possible or in any case within 14-days of delivery, otherwise the returns policy becomes invalid. You will have the option of returning the whole order or just the affected items.

You can notify us by email sales@richmondcycles.co.uk . All refunds under this returns policy will be paid within 30-days of you notifying us, providing that the merchandise has been collected by our courier, any items being returned must be in their original packaging to prevent any further damage.

Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm

Cancellations: You can cancel an order at any time up to 7-days from the date of delivery as long as the items remain intact by contacting us via email on sales@richmondcycles.co.uk . You will have responsibility for looking after the items until we collect it, we will reimburse the price of the items within 30 days from the date of which you inform us that wish to cancel the order, provided that the order has been collected by the courier.