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Delivery & Returns

Delivery within the UK*

Simple, fast and affordable...and most of the time, it's free. Richmond Cycles offers free delivery on clothing and accessories over £100.00, with orders dispatched the same day if placed before 12.00pm.


Delivery typeClothing, components & accessories
Up to £100.00Over £100.00
Standard delivery (Up To 3 Working Days)£4.00FREEFREEN/A


*Please note: delivery to the Highlands and Islands such as Northern Island are currently not possible. Sorry!



Bike Collection/Delivery 

Once we have accepted and processed your order, we will contact you to notify you when your new bicycle is ready to collect.

We can offer a local delivery (within ~5 miles of the shop) for £25, available at the checkout. Please note: all bikes must be built and properly inspected before delivery, and this may add processing time to your order. 

We can usually arrange bike deliveries between 9.00am and 6.00pm Monday to Friday. 

*Please note: we do not ship bikes, but we can ship frames! We do not ship outside of the UK.




Had second thoughts? Wrong size? No problem. Email us within 10 days of receiving the product and send it back to us, we'll process the refund as soon as we see it arrive in store. Please note: there are exclusions for returns and all products must be returned in their original packaging with tags still attached.

If your order(s) is broken or spoiled when it is delivered then you should notify us as soon as possible or in any case within 14 days of delivery, otherwise the returns policy becomes invalid. You will have the option of returning the whole order or just the affected items.

You can notify us by email sales@richmondcycles.co.uk . All refunds under this returns policy will be paid within 30-days of you notifying us, providing that the merchandise has been collected by our courier, any items being returned must be in their original packaging to prevent any further damage.

Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm

Cancellations: You can cancel an order at any time up to 7 days from the date of delivery as long as the items remain intact by contacting us via email on sales@richmondcycles.co.uk . You will have responsibility for looking after the items until we collect it, we will reimburse the price of the items within 30 days from the date of which you inform us that wish to cancel the order, provided that the order has been collected by the courier.