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Google Reviews
5 out of 5
"I appreciated the rapid response and reliable follow through. Its the little things. Sending me a detailed message of the repair needed on my bike and how much it would cost, but also acknowledging my other options. I didn't feel pressured. The work was done quickly and to a high standard and there were no surprises, which was reassuring, especially given how many businesses out there tend to sting you with hidden costs."
Gregorio Melendez
July 03, 2020
5 out of 5
"I rate Richmond Cycles as one of the best bike shops in London! Brilliant service, super friendly staff and a great range of products. They really know their stuff and happy to go the extra mile."
Sara-Jane Skinner
July 03, 2020
5 out of 5
"Great recommendations and assistance on gear even in these challenging times. Never thought I'd be a cleats and lycra guy but I'm now a convert... Thank you very much for you help!"
Peter Roberts
July 03, 2020
5 out of 5
"Matt and the team at Richmond Cycles were brilliant at helping us choose our Trek road bikes. The service was fantastic from the beginning to us being fitted out with the bikes. Really helpful and friendly team."
Parm Gupta
July 03, 2020
5 out of 5
"Great service and attention to the needs of the customer. In this case a very happy 12 year old!"
Mary Doherty
July 03, 2020
5 out of 5
"I could not recommend Richmond cycles enough. I’ve been through the mill with other bike shops and they stand apart by a mile. Beyond helpful and flexible but most importantly really know their stuff. Among other things, they’re such nice guys and gals!"
Lewis Kilminster
July 08, 2020
5 out of 5
"Very attentive and helpful! Highly recommend spending your money here rather than giving any of it to Mike Ashley!"
dale Jeffcoate
September 02, 2020
5 out of 5
"Needed a quick favour to get me back on the road... I had not got the tools to remove a press-fit BB and pop in a replacement myself. I dropped the frame off at the shop and before I got back home, I got a text to say that it had been done. Wow!"
Chris Rees
September 06, 2020
5 out of 5
"Excellent through out! Thankyou !!! New chain."
TERENCE J SIMMONS
September 23, 2020
5 out of 5
"Brilliant service, quick and nice, with a lot of notification that you bike is ready to be collected from the shop. I wish I knew Richmond Cycles were open on Sundays, when I was really desperate with a puncture in the middle of Richmond Park on a Sunday. Many thanks for nice chats, too."
Irina Neustroeva
September 25, 2020
5 out of 5
"Great service offered and friendly staff"
Alex Felstead
September 27, 2020
5 out of 5
"Richmond Cycles is an excellent independent bike shop. The staff are always happy to help with their expert knowledge and always provide a friendly service and experience. I 100% recommend them."
Michael Morris
October 11, 2020
5 out of 5
"Richmond's best bike shop by far. Quality products, professional and expert advice and customer service to match. A local gem and some serious bike nuts as staff! The place to go and highly recommended."
Jon Cowling
November 03, 2020
5 out of 5
"Always friendly service, the bike industry seems to be a tricky place at the moment with so much out of stock but the chaps at RC are always happy to spend the time finding parts and making it work. Appreciate it!"
Joel Millard
December 22, 2020
5 out of 5
"Top team, very friendly and always ready and willing to give independent advice - and they ride bikes a lot! They're also doing great work in keeping those of us working in the NHS on two wheels - helped me out at very short notice with a broken spoke. Can't recommend them enough, and do so regularly to friends even further afield. Thanks Team RC."
Benjamin Marshall
December 22, 2020
5 out of 5
"Top, top, top and once more Top. I had to update my review since I can't add one more. Today I got my bike after lvl3 service and I'm so happy. These guys know what they do. It feels better than the time I bought it. Inspected and serviced every detail. Since there is tons of cycles the service took slightly longer than expected, BUT I got a discount, perfect communication, understanding and satisfaction. Every aspect has been fulfilled with the proper determination and execution. I can possibly make a book of positive feedback for this review. I owe you guys, thanks alot and thanks again. It's been a pleasure and it will be pleasure again to have my bike serviced in your store. In the whole Richmond and Twickenham you're Top. Very highly recommended!!!, and I do pay attention to every detail. There is more value than the price. Thanks again guy's. Definitely see you again.❤️"
Petr Lufinka
December 23, 2020
5 out of 5
"Richmond's best bike shop by far. Quality products, professional and expert advice and customer service to match. A local gem and some serious bike nuts as staff! The place to go and highly recommended."
J Cowling
January 06, 2021
5 out of 5
"Richmond Cycles have excelled during lockdown, offering both running repairs as well as taking bookings for more complex jobs. Always friendly, helpful, and cheerful despite working extended hours under pressure. Thanks guys!"
M Tarver
January 08, 2021
5 out of 5
"Solid shop! Lovely products and a great welcome from the employees I've found my new LBS ????"
Christopher Jackson
January 18, 2021
5 out of 5
"Staff very polite, informative and helpful. Altogether excellent service."
Graham Fitzgerald
January 20, 2021
5 out of 5
"I like the people. They seem to be top level geeks when it comes to cycling. What else would you want when you hand in your baby for service?"
Georg B
January 20, 2021
5 out of 5
"Richmond Cycles is a wonderful local bike shop. They replaced a damaged cable, which was prevening the Di2 system working on my new bike, a Cervelo Caledonia. This was a job that would be well beyond my skills but it was done very efficiently by the staff in the shop. The battery was charged and the Di2 system is now working, which I'm delighted about."
Andrew Williams
January 28, 2021
5 out of 5
"I purchased a Wahoo Tickr heart rate monitor online and collected it in store. Everything was smooth and collection was ready the next day. Went in to store and spoke to Phil and asked him for some advice regarding saddles and without hesitation he went and got some to show me and explained the differences. I ended up purchasing one and he assured me that if it's not right I can bring it back and swap it if need be. The professional and friendly advice I received was amazing and I left fully satisfied. They know their cycling that's for sure. Will definitely visit again when I need any Cycling accessories in future!"
Mahipal Mahida
January 30, 2021
5 out of 5
"First class friendly service, the components I purchased were very competitively priced . I would like to thank Phil for tracking down and securing delivery of my items, during these testing times."
K B
February 22, 2021
5 out of 5
"Last weekend I had an issue with my front bearing and Richmond Cycles was the nearest place to stop in. Having never been here before I was a little reluctant however, the staff were friendly, knowledgable and worked to get my bike fixed even though they were already servicing a full compliment of bikes. Will definitely use their services again and I’d just like to say thanks for sorting me out in such a friendly and efficient way ????????"
Mike Aunger
March 06, 2021
5 out of 5
"Would not have my bike serviced by anyone else. Really friendly courteous service. The prices reflect the level of service you’re getting from them. I needed my headset servicing and they managed to fit me in even though their diary was beyond full. Can’t thank you enough for getting me cycling in the Sun again"
Daniel Darnell
March 10, 2021
5 out of 5
"Had my bike serviced at Richmond Cycles and it was an overall awesome experience. Couldn’t recommend them highly enough - definitely worth the wait. The service was very efficient and the bike rides beautifully now. They also offered to make tweaks in a few weeks when components settle in, which I thought was really nice of them as they want their customers to be happy not just at a point of leaving the shop. I won’t service my bike anywhere else and recommend it to all my fellow-cyclists."
Photo Pop
March 21, 2021
5 out of 5
"You guys have been so great! From the moment I called for information on the right Brompton bike, to me walking in, to coming by again to have an issue looked at my bike for it to be resolved immediately, to me calling later ( as a random caller) and talking to the very helpful gentleman about Iphone bike holders. So glad I bought my bike there! Full confidence in the companys staff :) Thank you."
Sarbira Preece
April 05, 2021
5 out of 5
"Great professional service, really seem to know bikes and very helpful with the old touring bike I brought in to have fixed up."
Duncan Sellars
April 25, 2021
5 out of 5
"Very quick service, my bike was ready in 3 days when I was told from the other shop it would take 2 weeks. Staff members are friendly too. Happy with the purchase!"
Keiko Hoshino
April 26, 2021
5 out of 5
"I had an excellent experience when purchasing a new road bike from them. The staff were friendly and provided a great quality of service."
Rowan Cole
April 27, 2021
5 out of 5
"Excellent team, trustworthy and brilliant service. Caring and responsive. Got a new bike for my daughter there after having reserved for some time. They made the bike ready immediately. On the way there I asked if ok to have a look at my old Trek 820. They served my old bike on the spot, making possible biking safely back home on the same day. We had our local shop in Ealing, which closed a few years back. I will from now on bike all the way to Richmond any time to have the team at RC looking at our bikes. RC is our local shop from now on."
Ariana Zeka
May 09, 2021
5 out of 5
"Great customer service and range of products available to purchase, makes it easy to lean about cycling and the correct items to purchase in order to positively enhance my cycling experience. Always a pleasure shopping and speaking with the team at the store or via email. Very helpful and supportive."
Suman Lall
May 20, 2021
5 out of 5
"I have used this shop for years for servicing, repairs, parts and clothing. The staff are very helpful and knowledgable. Their mechanics are superb. If they can’t help you immediately they will offer ideas and guidance. Great local bike shop well worth local support. Wished they had more kit on offer in the shop but the fact that they don’t means I save money too!"
Leigh Bowen
June 07, 2021
5 out of 5
"Had a great experience purchasing a bike a couple of weeks ago at Richmond Cycles. Felix was friendly, helpful and knowledgeable. He spent lots of time with me making sure the bike was the right one for me and showing me different products eg lights, cycle helmet etc. I would not hesitate to recommend him or the shop! Thanks so much."
Emily Ho
June 07, 2021
5 out of 5
"I want to buy an electric bike and I went to Richmond Cycles today and asked if they sold them. The guy behind the counter waved over to the left and said “”we’ve got a couple over there”. They were hidden in a bank of 20 and it’s not really the sort of welcome you expect when you want to spend £3000. To be fair, he did then get up to show me which ones they were. I asked what capacity the battery was. “I imagine it’s a Bosch 425”. I asked about the other bike. “I imagine it’s the same”. It was a very brief visit and I imagine I won’t be setting foot inside RIchmond Cycles again. It’s time they welcomed their customers properly and took an interest in finding out and fulfilling their needs. I know there’s been a pandemic on but I really think they should have done better. A first impression if often the last."
Nick Hex
June 15, 2021
1 out of 5
"I would be extremely happy to not only refer others to Richmond Cycles but have no doubt that we will return as customers in future. Belinda was patient, helpful, knowledgeable and the turn-around time was very quick. A full 5***** for an all-round excellent experience!"
S Gill
June 17, 2021
5 out of 5
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